- Items purchased from CoachPsUniverse.com can be returned for refund, store credit or exchange within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them as noted.
- We must be notified of the return within 7 days of your receipt of the product.
- All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund shipping costs.
- If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. When shipping back the incorrect item to us, please use USPS 1st Class Mail or Priority Mail. If the package is too large or very valuable, please feel free to contact us so that we may arrange the return. Your credit card will be refunded for the shipping, or store credit can be issued to you.
- If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 10% re-stocking fee will be deducted from your refund. Please fill out the back of the sheet attached to your invoice.
- Package returned to us marked "Refused", "Undeliverable", or otherwise, are subject to a 30% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrectly input address, CoachPsUniverse.com is completely not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address
- For assistance, please contact Customer Service by email at firstname.lastname@example.org with the subject heading "CoachPsUniverse.com Customer Issue" or phone at 973-240-7267 Monday-Friday between 10 AM and 5 PM, Eastern Time.
To prepare your return:
- Include the original invoice and on the back a reason for the return. Please don't forget to include your order number with any return!
- We kindly ask that you package all items carefully to ensure safe shipping. We also recommend that you choose to track the parcel, as we can't otherwise guarantee that we will receive your returned item.
- Please ship returns to: CoachPsUniverse.com Returns 299 Ridgedale Ave, East Hanover NJ 07936
- We can ship to virtually any address in the Continental United States. Note that there are restrictions on some products.
- When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
- Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
How to prevent delivery delays:
- Include an emergency contact number at checkout
- Double-check the address and all information before submitting your order.
- If you receive a notice or call asking you to contact us, please respond. It often means that we will not be able to proceed without additional information from you.
- If you are emailing about an order, please include the name the order was placed in and the order number, if known. This will help us locate your order information and respond more quickly.